HomeCare Area Manager

At RSL LifeCare, we have a dedicated and energetic Home Care team that’s growing! Our team provides care services and support across the ACT & NSW to veterans and seniors in their own home. We have a highly rewarding opportunity for you to join a large social purpose organisation in the fastest-growing segment of the aged care industry as more and more Australians seek support to maintain their independence at home.

At our core, RSL LifeCare provide care and services to veterans and seniors who live in our communities or who are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.

As our new HomeCare Area Manager, you will report to the Regional Manager working in a fast-paced and constantly evolving environment. Overseeing the community care functions, you will drive an effective, efficient, and scalable operation that is always focused on delivering superior service and continuous progress.

Travel: The position will require travel within the designated region; and may have additional intrastate and/or interstate travel requirements to work at other locations as needed to perform your duties.

You will be based out of Tea Gardens and look after our client portfolio in that area plus: Port Macquarie, the Hunter region and Newcastle and be supported by a team of five direct reports.

This is a hyrbrid role with 2 days working from home!

To succeed in this role, our expectations are you will:

• Support your team to implement the quality improvements processes and effective workflow processes
• Have experience in the prevention of risk and risk remediation strategies
• Bring innovative ideas to improve business performance and operations
• Be a strong communicator with clear directives
• Have superior organisational skills to juggle many tasks simultaneously.
• Inspire a clear focus on customer service and person-centred supports.
• Be passionate about leading, coaching, and motivating teams
• Be able to connect and engage with others by establishing trust and rapport, building credibility through effective communication and collaboration
• Have forward thinking with a strong client focus to ensure our customers are at the heart of everything we do
• Have a sound understanding of financials and managing budgets
• Be well organised with exceptional communication capability and thrive in a fast paced highly rewarding environment
• Have the ability to lead, inspire and motivate geographically dispersed team members

You will have:

• Experience in a community or social welfare-based sector with government funding
• Have minimum 3-5 years operations experience – must include experience working with high-risk clients
• Significant and demonstrable experience as a people leader
• Customer centric focus and passionate about delivering innovative holistic care and services for the benefit of the client, employees, and the community
• Demonstrated successful management of teams through your highly developed leadership, communication, and collaboration skills
• ‘Hands-on’ experience where you have successfully navigated through challenges to achieve objectives, analyse data, and identify risks
• Crucial to your success in this role is your demonstrated people leadership, and your ability to build productive relationships with stakeholders and deliver superior outcomes

RSL LifeCare offers a range of benefits including:

• Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more
• Fitness Passport
• Travel costs covered
• Staff discounts across 700 select retail stores through Maxxia Rewards
• Leave Loading - 17.5% pay top up on paid leave
• Career development and progression opportunities across all areas of RSL LifeCare

It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.

Our commitment to diversity:
We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.

We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.